Introducing 'Cashless Anywhere' – Effortless Healthcare Access for All Policyholders

At Health Assist Insurance TPA Pvt. Ltd., we're excited to announce our latest initiative: 'Cashless Anywhere'. This pioneering program extends the convenience of cashless transactions to our policyholders, even at hospitals outside our insurance network. Here's what you need to know:

Planned Admissions: Please notify us at least 48 hours before your scheduled admission. Send your intimation via email to intimation@safewaytpa.in.

Emergency Admissions: For emergencies, submit the Cashless Facility Request using our Pre-auth Form within 48 hours of admission. Email us at info@safewaytpa.in if you require assistance.

Hospital Eligibility: The chosen hospital must adhere to our policy terms & conditions and insurance company guidelines. For queries, contact our networking team at networking@safewaytpa.in.

Cashless Facility Criteria: Availability is contingent on treatment admissibility under policy terms. Coverage includes only necessary expenses related to the primary diagnosis.

Documentation: Submit the signed Cashless Facility Request and claim form, accompanied by the insured person's KYC documents. At discharge, include the signed summary and final hospital bill.

Non-Network Hospitals: These facilities must provide a 'Letter of Consent/simplified MoU' to extend Cashless Facility.

TPA's Right to Denial: Non-compliance with the above requirements can lead to Denialof the cashless request from non-network hospitals. Denial reasons include delayed requests, non-cooperation from hospitals, non-admissible treatments, and suspected fraud.

Reimbursement Option: If cashless facility is denied, claim reimbursement post-treatment, subject to policy terms.

Insurance Company's Role: Final payment decisions are made by the insurance companies, in accordance with IRDAI Health Regulation 2016.

Contact Detail: For submission of Cashless Request, you may reach us at anywherecashless@safewaytpa.in or contact@safewaytpa.in or call us at 1800-102-5671.

  • Phone: 91+11+45451300 (100 lines)
  • Toll-Free: 1800-102-5671
  • WhatsApp: 9650795079
  • Mobile App: “SAFEWAY TPA”
  • Website: www.safewaytpa.in

Disclaimers:Cashless facility is subject to treatment admissibility under policy terms. We reserve the right to reject cashless requests. If denied, you can pursue reimbursement post-treatment. Hospitals on the Excluded List will not be eligible for cashless or reimbursement claims.

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Health Tip

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