About Us – Health Assist TPA
(Formerly Safeway Insurance TPA Pvt. Ltd.)
The health insurance landscape in India has undergone a remarkable transformation since IRDAI introduced TPAs in 2002. Established in 2005 with Registration No. 26, Health Assist Insurance TPA has been at the forefront of this evolution for over two decades, empowering insurers, corporates, and millions of policyholders with trusted healthcare access.
Who We Are
Health Assist is one of India’s leading IRDAI-licensed Third-Party Administrators, serving 26 insurers, managing over ₹2,800 Cr in Gross Written Premiums, and enabling cashless access to healthcare through a robust network of 11,000+ empanelled hospitals. With 25+ branch offices, 70+ representative offices, and a team of 800+ professionals, including 200+ doctors, we combine medical expertise with operational excellence to deliver healthcare support across the country.
Certifications & Trust
Our operations are internationally benchmarked and certified with ISO/IEC 27001:2013, ISO 20000-1:2018, ISO 9001:2015, and QCI. Our IT infrastructure is fully IRDAI-compliant, cyber-secure, and designed to scale, with end-to-end digital workflows, data encryption, and interoperability aligned with the IT Act and India’s cyber security protocols.
Technology Edge
Health Assist operates on a cloud-native, AI-driven digital platform that powers real-time claims adjudication, fraud detection, and integration with insurers, hospitals, and regulators. Our API-enabled ecosystem ensures seamless access and analytics for brokers, insurers, and corporates. With production keys on the NHCX platform and alignment with the Ayushman Bharat Digital Mission (ABDM) and Unified Health Interface (UHI), we are ready for next-generation digital health delivery. Our technology-led solutions extend beyond hospitalization, addressing OPD coverage, telemedicine, and preventive health services that touch over 95% of patient interactions.
Government & Social Health Programs
Health Assist is empanelled with the National Health Authority (NHA) as an Implementation Support Agency and has successfully administered central and state government schemes across 60+ districts. Our track record includes Ayushman Bharat PM-JAY, RSBY, Swasthya Saathi, Bhagat Puran Singh Sehat Bima Yojana, Rajiv Gandhi Weavers Policy, CGHS, and ESI. Through these programs, we have delivered affordable healthcare access to millions, building deep expertise in micro-health insurance, mass claims administration, and public health governance.
What We Deliver
Cashless Anywhere: 11,000+ empanelled hospitals nationwide with pre-negotiated discounts.
Digital Advantage: AI-enabled claims processing, OPD and telemedicine solutions, fraud-proof adjudication.
Government Schemes: Extensive experience in Ayushman Bharat and multiple state-run insurance programs.
Corporate & Retail Services: Tailored solutions for insurers, corporates, and individual policyholders.
Global Outlook: Expansion into emerging markets with micro-health insurance, and building TPA BPO/KPO models for North America and Europe.
Our Vision
From Safeway to Health Assist, our rebranding represents more than a name change—it is a renewed promise. We combine two decades of trust with sharper focus on technology, affordability, and accessibility. Our mission is to reimagine health insurance—making it inclusive, efficient, and digitally empowered for the future.
Health Assist is not just a processor of claims. We are a trusted partner in care—committed to building confidence, reducing costs, and creating lasting value for insurers, corporates, and communities alike.